Return Policy

Due to hygiene and safety reasons, opened or used cosmetic products cannot be returned or refunded.

Returns or replacements may only be approved for:

• Damaged items
• Incorrect items received
• Verified product defects
• Orders cancelled before shipment

All return and refund requests are subject to review and approval by My Makeup Story.

Incorrect or Damaged Items

Customers must contact My Makeup Story as soon as possible if an item arrives damaged, defective or incorrect.

Photographic evidence and order details may be required to process the request.